FAQ

Welcome to the Sinogon FAQ page! Here, we address common questions to help you navigate your shopping experience with us. If you need further assistance, feel free to reach out to our support team.

1. What payment methods do you accept?

We accept the following payment methods for your convenience:

  • Credit Cards: Visa, Mastercard, Discover, and Diners Club
  • Apple Pay

At this time, we only accept the payment methods listed above.

2. What is your return policy?

We offer a 30-day return policy on all products. If you’re not fully satisfied with your purchase, you have 30 days from the date of delivery to initiate a return. Items must be unused, in their original packaging, and in resalable condition.

To start a return, please contact us at contact@sinogon.com with your order details.

3. Is shipping free?

Yes, shipping is free on all orders! We currently only ship within the United Kingdom.

4. How long does shipping take?

Shipping times are as follows:

  • Handling Time: 1 to 3 business days
  • Delivery Time: 3 to 7 business days after handling

You will receive a tracking number once your order has shipped so you can monitor its progress.

5. Do you ship internationally?

Currently, we only ship within the UK. We’re working to expand our shipping options, so stay tuned for updates on future international shipping availability.

6. How can I track my order?

Once your order has shipped, we’ll send you a confirmation email with a tracking link. You can use this link to monitor your package’s progress from our warehouse to your doorstep.

7. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of receiving your item. Email us at contact@sinogon.com with your order number and photos of the damage, and we’ll assist you in arranging a replacement or refund.

8. How do I contact customer support?

If you have any other questions or concerns, our customer support team is here to help! You can reach us by:

We aim to respond to all inquiries as quickly as possible.